Office of Small Business Online Helpline Survey

Thank you for your recent visit to the Office of Small Business Online Helpline. Please help us better serve you and others by taking a few minutes to answer the following questions.

Return e-mail address: (required)

  1. How satisfied are you with the assistance you received from the Small Business Online Helpline? (required)

    Very satisfied
    Satisfied
    Somewhat satisfied
    Unsatisfied

  2. How would you describe the quality of service you received from the Small Business Online Helpline?
    (Check all that apply)

    Helpful
    Timely
    Unhelpful
    Untimely

    Comments:



  3. What type of organization do you work for?

    Business
    Type of business:
    Consulting company or law firm
    Government
    Trade association
    Non-profit organization
    School or university
    Other

  4. How did you become aware of the Online Helpline?

    Link from another Website
    Web search or search engine
    Referral from another business
    Trade association
    Letter or mailing
    Workshop, seminar, or conference
    Publication or advertisement
    Other:

  5. In what areas did you request assistance? (required)
    (Check all that apply)

    General information
    Problem resolution
    Air permitting or regulations
    Storm water permitting or regulations
    Water permitting or regulations
    Waste handling and disposal
    Other:

  6. Did the assistance provided adequately address the need you identified in question 5 above? (required)

    Yes
    No

    If no, why not? (required if you answered no above)



  7. Have you implemented any changes or improved environmental practices as a result of your use of the Helpline?

    Yes
    No
    Changes not needed

    If yes, what?



  8. As a result of your experience with the Helpline, what improvements to the Helpline would you recommend?



  9. What else can the Office of Small Business do to help you?

Thank you for taking the time to give us your feedback.