Small Business Toll-Free Environmental Helpline Survey

Thank you for your recent call to the Small Business Toll-Free Environmental Helpline. Please help us better serve you and others by taking a few minutes to answer these ten questions.

Return e-mail address: (required) 

  1. How satisfied are you with the assistance you received from the Small Business Environmental Helpline? (required) 

     Very satisfied
     Satisfied
     Somewhat satisfied
     Unsatisfied

  2. How would you describe the quality of service you received from the Small Business Environmental Helpline? 
    (Check all that apply)

     Courteous
     Helpful
     Competent
    (able to answer questions, find answers, or resolve problems) 
     Timely
     Incompetent
    (unable to answer questions, find answers or resolve problems)
     Discourteous
     Unhelpful
     Untimely

    Comments:

     

  3. Would you recommend this Helpline to others? 

     Yes
     No

    Why?

     

  4. What type of organization do you work for? 

     Business
    Type of business:  
     Consulting company or law firm
     Government
     Trade association
     Non-profit organization
     School or university
     Other  

  5. How did you become aware of the Helpline? 

     Referral from another government agency, official, or hotline
     Referral from another business
     Trade association
     Letter or mailing
     Workshop, seminar, or conference
     Website
     Other publication or newsletter
     Other:  

  6. In what areas did you request assistance?(required) 
    (Check all that apply)

     General information
     Problem resolution
     Air permitting or regulations
     Storm water permitting or regulations
     Water permitting or regulations
     Waste handling and disposal
     Other:  

  7. Did the assistance provided adequately address the need you identified in question 6 above? (required) 

     Yes
     No

    If no, why not? (required if you answered "No" above)

     

  8. Have you implemented any changes or improved environmental practices as a result of your use of the Helpline? 

     Yes
     No
     Changes not needed

    If yes, what?

     

  9. As a result of your experience with the Helpline, what improvements to the Helpline would you recommend? 

     

  10. What else can the Office of Small Business do to help you? 

Thank you for taking the time to give us your feedback.