Online Transaction Requests

Downloading Java Runtime

In November 2014, updates were made to the ERMS Online Transaction Requests link. If this is your first visit since then, you will be asked to download Java Runtime to your PC. You will only have to do this once. This process is a little different depending on the browser you are using. Below is some additional browser specific help.

Internet Explorer

  1. This will ask to install the following add-on "jinstall-7" from "Oracle America, Inc.".
  2. Follow the prompts to download the Java Runtime.

Firefox

  1. A plugin is needed to display this content message will display.
  2. Click Install plugin. (If no suitable plugins were found go to http://java.com/en/download/index.jsp.)
  3. Click the Free Java Download button.
  4. Click the Agree and Start Free Download button.
  5. Follow the prompts to download the Java Runtime.
  6. Back in Firefox, Select Always Activate Java Platform SE on the Add-Ons -> Plugins page.
  7. Allow epaorcap1p.epa.state.il.us to run Java Platform SE?  Select Allow and Remember.

Chrome

  1. Java™ is required to display some elements on this page. Click Install plug-in button.
  2. Click the Free Java Download button.
  3. Click the Agree and Start Free Download button.
  4. Follow the prompts to download the Java Runtime.
  5. Back in Chrome, Java™ needs your permission to run. Click Always run on this site.

If not prompted to automatically download the Java Runtime, follow the below steps to download:

  1. Go to the Java Download page http://java.com/en/download/index.jsp.
  2. Click the Free Java Download button.
  3. Click the Agree and Start Free Download button.
  4. Follow the prompts to download the Java Runtime.

Once the Java Runtime is downloaded and you are able to run the ERMS Application, you may need to Allow Pop-ups and/or Allow Plug-ins.

Google Toolbar Incompatibility

There may be incompatibility between Java Runtime and the Google Toolbar. If you have the Google Toolbar installed, follow these steps to temporarily disable it (in Internet Explorer):

  1. From your browser's menu, select Tools >> Manage Add-ons >> Enable or Disable Add-ons....
  2. In the "Manage Add-ons" window, at the "Show:" prompt, select ""Add-ons that have been used by Internet Explorer".
  3. Select "Google Toolbar".
  4. Slect the "Disable" radio button.
  5. Click "OK".
  6. Close your browser.
  7. Restart your browser.

After you are done with the ERMS Online Transaction Requests application, perform the above steps again, select "Enable" in step 4, to re-enable the Google Toolbar.

Search Result Pop-ups Not Appearing

When you do a search within the ERMS Online Transaction Requests application, if nothing seems to happen, it is likely that pop-up windows aren't being displayed. If you are using Internet Explorer 7, you might have set an option to open pop-ups in tabs. If so, you might have to switch back to your main browser window to check for a tab containing the search results. You can avoid this by temporarily telling Internet Explorer 7 not to open pop-ups in tabs. Here's how:

  1. From your browser's menu, select Tools >> Internet Options.
  2. In the "Internet Options " window, in the "Tabs" section, select "Settings".
  3. For "When a pop-up is encountered:", select "Always open pop-ups in a new window".
  4. Click "OK".

After you are done with the ERMS Online Transaction Requests application, perform the above steps again, selecting your desired setting in step 3, to return to the previous behavior.

Having trouble accessing ERMS?

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